ICMI’s Contact Center Expo Will Illuminate Industry Excellence at the Global Contact Center Awards Party
ICMI’s Contact Center Expo, which brings call center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the contact center industry, will illuminate industry excellence at the ICMI Global Contact Center Awards. The awards honor and recognize the companies, contact centers, and individuals leading the community forward. ICMI also unveils the ICMI Global Contact Center Awards finalists.
ICMI’s Contact Center Expo takes place October 24-27 at the Omni Orlando Resort at Championsgate in Orlando, Florida. Register here.
“Congratulations to all of the finalists in the ICMI Global Contact Center Awards program. We are inspired by your dedication to the customer service industry and look forward to seeing who the judges pick as the best of the best,” said Tara Gibb, Senior Director, ICMI’s Contact Center Expo. “At this year’s party, we’re excited to shine a light on all that is good in the contact center community. Not only will we celebrate the award winners, but we will also have fun and recognize the amazing customer experiences our community empowers every day.”
The 2022 ICMI Global Contact Center Awards finalists include:
INDIVIDUAL AWARDS
Best Contact Center Agent
Darren Anson, Frontier Amanda Bickley, WebMD Health Services Gloria Felts, WebMD Health Services Tiffany Ireland, WebMD Health Services Jessica Williams, WebMD Health ServicesBest Contact Center Manager
Patricia Hanley, UPMC Health Plan Bonita Hoermann, United Healthcare Sarah Koop, WebMD Health Services Trish Panibio, Peak SupportBest Contact Center Supervisor
Jaba Chincharauli, Frontier Clark Lindstone, United Healthcare - Provider Services Operations Kathryn Thomas, Navy Federal Credit Union Darlene Unger, Showdown DisplaysBest Contact Center Trainer
Pat Ricken, Transparent BPOBest Outsourcing Provider
Callzilla Liveops Peak Support Simply ContactCustomer Hero Award
Darlene Unger, Showdown Displays Davy Kesner, FrontierGROUP AWARDS
Best Contact Center Culture
Alorica Navy Federal Credit Union OneCause - Customer Service Team Showdown Displays UPMC Health Plan Member ServicesBest Digital Customer Experience
Concentrix & Grypp Corp Hallmark Care ibex Nationwide Insurance - Personal Lines Servicing Newfold Digital - Contact CenterBest Learning and Development Program
Alorica Liveops Trex: Training & Development TeamBest New Technology Solution
Grypp Corp & Concentrix Infinity - Conversation Analytics Observe.AI UPMC Health Plan - Member Services VerintBest Strategic Value to the Organization
Concentrix & Grypp Corp Gusto Intuit CGCS BPR & Continuous Improvement Team Nationwide Insurance - Underwriting and Processing Simplification TeamBest Small Contact Center
OneCause Customer Service Team Society for Human Resource Management Knowledge CenterBest Medium Contact Center
DHL Express UAE - Contact Center Team Showdown Displays Visions Federal Credit Union Contact Center WebMD Health Services Zeiders Enterprises, Inc. - Spouse Employment and Career Opportunities (SECO) Contact CenterBest Large Contact Center
ACT Customer Support Avetta MSC Industrial Supply Newfold Digital United Healthcare - Provider ServicesThe winners will be announced at the ICMI Global Contact Center Awards party on Wednesday, October 26 at 6:30 p.m. at the Omni Championsgate.
Learn more about ICMI’s Contact Center Expo here. Use promotion code SAVE200 for $200 off any conference pass.
Media interested in attending ICMI Contact Center Expo, email Meryl Franzman at meryl.franzman@informa.com.
For additional information on exhibition or sponsorship opportunities, contact us at ICMISales@informa.com.
Follow ICMI’s Contact Center Expo on Twitter, LinkedIn, YouTube and Facebook.
ABOUT ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is brought to you by Informa Tech.
About Informa Tech
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