When pandemic-related business closures drove millions of consumers online to make their purchases, many shoppers quickly realized how easy it was to switch brands if they had a bad experience. As a result, businesses around the world quickly realized the critical importance of providing seamless, efficient online customer interactions.
For more than a decade, Five9 (NASDAQ: FIVN) has been instrumental in helping companies address this challenge by improving the way they interact with their customers -- whether it be via phone, email, chat, web, or social media.
Founded in 2001, Five9 is a leading global provider and industry pioneer of cloud-based software solutions for contact centers. The company's software is designed to constantly improve the quality of customer interactions while increasing the productivity of contact center agents.
Source Fool.com