Southwest Makes a Major Change to Its Boarding Policy
Southwest (NYSE: LUV) has open seating and boards its planes using a letter and number-based system. It starts with the A group, then moves to B, and finally C, with passengers in each group lining up according to a number between 1 and 60.
It's generally an orderly process, but there has long been a glitch. The airline's A-list and A-list Preferred loyalty members (people who have flown at least 25 one-way flights during the current or previous year) get places in the A group or get to board after it (if they don't get a place in the A group), but anyone they are traveling with does not.
That policy splits up families or coworkers traveling together. Southwest has decided to change its rules.
Source Fool.com
