The 2 Credit Card Companies With the Most Satisfied Customers

Americans love their plastic. Last year, for the first time in the Total System Services U.S. Consumer Payment Study's history, credit took over the top spot as the preferred way for U.S. consumers to pay for their goods and services. The survey found respondents liked their credit cards for a variety of reasons including fraud protection, rewards, and payment flexibility.

Investors and consumers alike would be wise to seek out which credit card companies are most beloved by their cardholders. J.D. Power, the consumer advisory service, recently conducted a study of almost 23,000 credit card account holders to determine which credit cards had the most satisfied customers. It measured customer satisfaction by examining six factors: interaction, credit card terms, billing and payment, rewards, benefits and services, and problem resolution.

While several banks and financial institutions were included in the study, two stood out from the rest, scoring the full five Power Circles from J.D. Power. American Express Company (NYSE: AXP) took the top spot, followed by Discover Financial Services (NYSE: DFS). No other credit card company scored five (the highest score) -- or even four -- Power Circles in J.D. Power's study. Let's take a closer look at what these companies might have done to please their customers and whether this offers insights for investors.

Source: Fool.com