One stock that has struggled to recover from the 2022 bear market is Twilio (NYSE: TWLO). It was a darling during the pandemic, but investors turned on Twilio as growth slowed and investors became increasingly intolerant of money-losing companies. Consequently, the stock sells at an 87% discount to its 2021 high.

Nonetheless, Twilio has successfully integrated multiple types of communication into a single app, and its work to revolutionize the contact center has attracted increased attention from innovation investor Cathie Wood and her team at Ark Invest. Given its potential, should investors follow her lead on the software-as-a-service stock?

Investors know Twilio best for its communication-platform-as-a-service (CPaaS) offerings. It provides voice, text, email, and video communications for its clients' apps. Its application programming interfaces (APIs) help make businesses such as Uber, DoorDash, and Airbnb possible.

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Source Fool.com