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The enterprise communications company is seeking to patent a "standard compliant data collection system" for sensitive data. Essentially, this patent offers a way for Twilio clients to be selective about the data they're going to collect by activating what the company calls a "standard compliant data collection mode" when sensitive data needs to be sent.
When activated, this system takes out the middleman: Rather than giving personal or sensitive data to a business's agent, a user is routed to a standard compliant data collection system, where they can directly and securely give out their information. Meanwhile, the agent is placed on hold, and "cannot receive communications transmitted by the client device of the user providing the sensitive data."
Source Fool.com