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Providers Lift Global Wave of Contact Center Modernization
Enterprises worldwide are turning to service providers to transform contact center customer experience, increasingly important for winning and keeping new customers, according to a new research
Spotlight on Customer Experience Drives Firms to CCaaS
The use of contact-center-as-a-service (CCaaS) platforms is becoming a mainstream enterprise strategy as consumer demands change and customer experience (CX) gains importance in corporate
Outsourcing Accelerates U.S. Firms’ Ongoing Payroll Progress
Demand for payroll outsourcing remains high in the U.S. as enterprises seek new features to improve employee experience, according to a new research report published today by Information Services
ISG Sourcing Industry Week Draws Record Attendance, Including Some of the Biggest Names in Business
A record 750 executives attended ISG Sourcing Industry Week in Dallas, September 11-15, the largest gathering of its kind, to discuss global market trends and the use of generative AI and other
Western Union Supports Relief Efforts in Libya
Western Union today announced its response to support the people and communities affected by the severe floods triggered by Storm Daniel in Libya on Sunday, Sept. 10.
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Financial Institutions See Technology More Than Ever as Key Differentiator in Customer Experience, Says ISG
Banking and financial services firms are navigating macroeconomic disruption, competition and cyber risks by leveraging technology to deliver unique, secure, personalized user experiences, say
Resources Connection to Participate in the Sidoti Virtual Investor Conference
Resources Connection, Inc. (Nasdaq: RGP) (the “Company”), a global consulting firm, today announced its participation in Sidoti’s Virtual Investor Conference on Thursday, September 21, 2023. Kate
Payroll Automation Helps Firms Navigate Rapid Changes
A growing number of enterprises are automating payroll systems to meet changing business requirements, often outsourcing digital transformation projects and ongoing operations to service providers
Western Union Foundation Announces Commitment to Drive $500 Million in Wage Gains
The Western Union Foundation today announced Prosperity Beyond Borders, its new social impact commitment to drive $500 million in aggregate wage gains for people who currently lack access to
ISG Announces 2023 ISG Paragon Awards™ North America Winners
Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has announced the winners of the 2023 ISG Paragon Awards™ North America, which celebrate the
Workday Partners Help U.S. Firms Embrace IT Disruptions
The Workday provider ecosystem in the U.S. continues to grow as enterprises embrace disruptive technologies and new human capital management (HCM) capabilities that require external support
Western Union Supports Earthquake Relief Efforts in Morocco
Western Union today announced its response to support the people and communities affected by the devastating earthquake that hit the Al-Haouz region of Morocco on Friday, 8 September.
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Enterprises Exploring GenAI with Sense of Urgency, Caution, ISG Study Finds
Energized by the hype around generative AI, enterprises are aggressively pursuing practical applications of this new technology while remaining cautious about the risks, a new research report from
Western Union and Elektra Join Forces to Receive Money in Mexico via Chatbot
Western Union and Elektra are expanding their money transfer service options for their users to receive money in Mexico by sending a message via Chatbot. Following a few steps, users with an active
Europas Workday-Berater bereiten sich auf Wachstum vor
Die Beratungssparte von Workday wird in Europa voraussichtlich ein schnelles Wachstum verzeichnen, da laut einem neuen Forschungsbericht, der heute von der Information Services Group (ISG) (Nasdaq
Europe’s Workday Consultants Gear up for Growth
The Workday consulting space in Europe is projected to experience rapid growth as more organizations adopt the platform’s cloud-based solutions for finance, HR and planning, according to a new
ISG Women in Digital Award Winners Named for Americas
Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, today announced the winners of the second annual ISG Women in Digital Awards program for the
Western Union Opens First Concept Store in Jordan
Western Union today launched its inaugural “concept store” in Jordan. The opening is in collaboration with Al Sadat & Al Hindi Exchange. The innovative “concept store” is the first of its kind
Fuel Tech to Present at 25th Annual H.C. Wainwright Global Investment Conference
Fuel Tech, Inc. (NASDAQ: FTEK), a technology company providing advanced engineering solutions for the optimization of combustion systems, emissions control, and water treatment in utility and
Enterprise Satisfaction With Providers Up; Emphasis on Innovation and Execution Growing, ISG Study Shows
Enterprise buyers of technology and business services are more satisfied with their providers than they were last year, even as they place greater emphasis on innovation and service execution
Finalists Named for 2023 ISG Paragon Awards™ North America
Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, today announced the finalists for the 2023 ISG Paragon Awards™ North America, which celebrate
Companies in France See Future in Hybrid Clouds
The hybrid cloud market in France is growing and will continue to expand, buoyed by its ability to provide data security, data sovereignty and flexibility, according to a new research report
The Future Looks Green for Dutch Data Centers
Service providers in the Netherlands are well positioned both geographically and technologically to take advantage of growing trends toward automated cloud operations and environmental
Finance, Accounting Providers Power Transformation Trend
Finance and accounting departments around the world are carrying out digital transformations to make processes more frictionless and automated, according to a new research report published today by