News
Shakeup in Work Modes Pushes Firms to New Solutions
The rapid growth of remote and flexible work triggered by the COVID-19 pandemic is forcing enterprises to change the way they keep employees connected, secure and engaged, according to a new
Service Partners Fuel Brazil’s Contact Center Transformation
Growing demand from Brazilian consumers for modern, omnichannel customer experiences has led many enterprises to move captive contact center operations to external service providers for
Resources Connection, Inc. Announces Quarterly Dividend and Dividend Payment Date
Resources Connection, Inc. (Nasdaq: RGP) (the “Company”) announced today that the Board of Directors has approved a cash dividend of $0.14 per share, payable on December 15, 2022 to all
Growing SD Network Demand Spans Many Enterprise Types
Enterprises of all kinds are considering or using software-defined (SD) networking to improve their operations and competitiveness, according to a new research report published today by Information
Europa wendet sich bei reifendem Markt cloud-nativen Tools zu
Unternehmen in Europa gewinnen ein tieferes Verständnis cloud-nativer Technologien und wenden sich diesen etwas schneller zu als Unternehmen in den USA, so eine neue Forschungsstudie, die heute von
Europe Embraces Cloud-Native Tools as Market Matures
Enterprises in Europe are developing a deeper understanding of cloud-native technologies and adopting them slightly faster than companies in the U.S., according to a new research report published
Willdan Awarded $57 Million Small Business Energy Efficiency Program
Willdan Group, Inc. (NASDAQ: WLDN) announced today that it has been awarded a three-year, $57 million contract by a utility to continue implementing a small business energy efficiency program
Kundenerfahrung rückt bei europäischen Unternehmen in den Mittelpunkt
Unternehmen in ganz Europa und im Vereinigten Königreich übernehmen als Reaktion auf die dramatischen Veränderungen bei den Anforderungen an die Kundenerfahrung (CX) in den letzten 24 Monaten
Low-Code/No-Code Tools Ignite Democratized Development
More enterprises are turning to low-code/no-code software development as their need for applications outgrows the supply of coding talent, according to a new research report published today by
Western Union Unveils Evolve 2025 Strategy and Provides Three-Year Financial Outlook at 2022 Investor Day
The Western Union Company (NYSE: WU) (the “Company”) will host a meeting with investors and analysts today where it will detail the Company’s Evolve 2025 strategy that connects to its purpose by
Customer Experience Takes Center Stage at European Firms
Enterprises across Europe and the U.K. are quickly adopting new contact center technologies and services in response to dramatic changes in customer experience (CX) demands over the last 24 months
European Contact Centers Meet Challenges via the Cloud
A growing number of enterprises in Europe are achieving improved customer engagement through cloud contact centers as consumer behavior, work modes and relevant technologies evolve, according to a
Pandemic Drives Australian Contact Centers to Cloud
The COVID-19 pandemic has changed the game for contact centers in Australia, prompting enterprises to move these operations to the cloud and accelerate investment in new technologies to better
Western Union Reports Preliminary Third Quarter 2022 Results Ahead of Its Upcoming Investor Day
The Western Union Company (NYSE: WU) (the “Company”) today reported selected preliminary results for the third quarter of 2022 and reaffirmed its full-year 2022 financial outlook ahead of its
Pandemic Shakes Up Contact Centers With New Demands
Enterprises worldwide are partnering with service providers to adapt contact center operations to new work modes and customer behaviors in the wake of the COVID-19 pandemic, according to a new
U.S. Cloud-Native Trend Shifts From Boom to Mature Market
Adoption and use of cloud-native technologies in the U.S. is reaching a plateau after several years of hype and strong growth, according to a new research report published today by Information
Healthcare Services Group, Inc. Reports Q3 2022 Results
Healthcare Services Group, Inc. (NASDAQ:HCSG) (the “Company”) reported for the three months ended September 30, 2022 revenue of $414.5 million and net income of $0.3 million. The Company’s Board of
Asia Pacific’s Spending on Cloud Services Down Sharply in Q3, ISG Index™ Finds
Spending on cloud services in Asia Pacific was down sharply in the third quarter, as the market was weighed down by economic concerns and continuing business disruptions in China, the latest
U.S. Enterprises Sharpen Focus on Customer Experience
U.S. enterprise demand for contact center services is stronger than ever as customer experience becomes a major metric of business performance, according to a new research report published today by
Teleperformance Named One of the 25 World’s Best Workplaces™ in 2022 by Fortune and Great Place to Work® for the Second Consecutive Year and Scores Industry Best Global Ranking
Regulatory News:
Teleperformance (Paris:TEP), the global leader in outsourced customer and citizen experience management and related digital services, announces that Great Place to Work® and Fort
Europäischer IT- und Business-Services-Markt wächst weiter, wenn auch langsamer, so der ISG Index™
Der europäische Markt für IT- und Business-Services hat sein Wachstum im dritten Quartal im Vergleich zum Vorjahr fortgesetzt, wenngleich es Anzeichen dafür gibt, dass konjunkturelle Sorgen die