JPMorgan's customer service vibe check
For more crisp and insightful business and economic news, subscribe to The Daily Upside newsletter. It's completely free and we guarantee you'll learn something new every day.
AI has weaved its way into customer service far beyond just your average chatbot. Companies are now using it to determine just how long it can leave you on hold.
JPMorgan Chase wants to patent a system that determines "dissatisfaction data" in real-time during customer service interactions using machine learning. First, this system generates a real-time stream of transcript data during a phone call or an online chat between a customer and an agent. Next, a machine learning model that's been trained on "predefined complaint data" takes this transcript and compares it to its training data.
Source Fool.com
JPMorgan Chase & Co. Aktie
Und JPMorgan Chase & Co. steht derzeit mit 34 Buy-Einschätzungen und keiner einzigen Sell-Einschätzung bei unserer Community hoch im Kurs.
Das Community-Kursziel von 203 € für JPMorgan Chase & Co. deutet auf ein leicht positives Wachstumspotenzial gegenüber 198.18 € hin.