Customer Service Showdown: How Netflix and Sirius XM Handle Cancellations
While browsing through my YouTube subscriptions the other day, like so many digital media consumers, I ran across a thought-provoking video from Hank Green on the popular Vlogbrothers channel. It made me think about the difference between (NASDAQ: NFLX) and Sirius XM Satellite Radio (NASDAQ: SIRI), though he didn't mention either of these companies.
Hank's point was that companies that offer subscription services should make it simple for customers to cancel the service and perhaps come back later. As polar opposites on the spectrum of cancellation ease, my thoughts immediately jumped to media-streaming veterans Sirius XM and Netflix.
Let's start with a user-friendly way to do things.
Source Fool.com
Netflix Inc. Stock
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