Here's How Home Depot Boosted Shopper Satisfaction in Q3
Home Depot (NYSE: HD) has added a head-turning $15 billion to its sales footprint so far this year as shoppers prioritized home upgrades during the pandemic. That volume spike caused major supply challenges while attracting more competition in the niche, both through online and in-store retailing spots.
Yet Home Depot found ways to raise its game in the third quarter (which ended Nov. 1). While attracting double-digit growth in customer traffic and in average spending per visit, the chain logged a significant increase in shopper satisfaction as compared to the prior quarter.
In a conference call with investors last week, CEO Craig Menear and his team explained the key factors supporting that win, which should make it easier for Home Depot to withstand market-share challenges from the likes of Lowe's (NYSE: LOW) and Wayfair (NYSE: W).
Source Fool.com
