Southwest Extends Open Middle Seat Policy Through At Least September
Southwest Airlines (NYSE: LUV) has updated its COVID-19 policy limiting sales to ensure the middle seat stays open through at least Sept. 30, 2020. Southwest customers may still choose their own seats, and the company will not block or direct seating, it said. Southwest also introduced a new "Customer Health Declaration" that passengers will be required to acknowledge during online check-in.
Other airlines are also attempting to gain customer trust in the safety and cleanliness of air travel during the pandemic. United Airlines Holdings (NASDAQ: UAL) received criticism when some flights were full after passengers expected social distancing to be enforced. United revised its policy to now contact customers approximately 24 hours prior to a "fairly full" flight, so they can adjust travel plans with no change fee or receive credit for a new flight.
Source Fool.com
