This Robinhood Move Could Be a Game-Changer. Here's Why.
For years, one of the biggest knocks on Robinhood Markets (NASDAQ: HOOD) was its weakness in customer service. Unlike full-service brokerages, Robinhood had no phone number you could call for most issues, just an email address where someone could get back to you.
While Robinhood's free trading platform and easy-to-use interface lured new investors, many were frustrated with the lack of customer service. A J.D. Power report found that Robinhood's "strength in digital channels and value for fees was offset by poor performance on trust, people and problem resolution."
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Source Fool.com
